By using our services, you agree to the following terms and conditions. These terms are designed to ensure clear communication and a smooth working relationship between CLJ Window Cleaning Services LTD and our valued customers.

​

Payment Terms

• Timely Payments: All payments are due upon completion of service. Any payment not received within 5 days of service will incur a late payment fee of £10.

• Late Payments: Any outstanding balance after 5 days will be considered overdue, and the late payment fee will be applied. We reserve the right to suspend services until payment is received in full.

​

Cancellations and Rebooking

• Cancellation Policy: If you cancel a scheduled appointment three consecutive times, we reserve the right to remove you from our regular rounds. In such cases, you will need to rebook at the first clean price.

• Notice of Cancellation: We request that you notify us of cancellations at least 24 hours in advance to avoid penalties.

​

Pricing Structure

We have updated our pricing strategy, which includes:

• First Clean / One-Off Price: This applies to any new customer or property not part of our regular maintenance schedule.

• 4-Weekly Price: For customers who prefer regular cleaning every 4 weeks.

• 8-Weekly Price: For customers who prefer regular cleaning every 8 weeks.

• 12-Weekly Price: For customers who prefer regular cleaning every 12 weeks.

• Beyond 12 Weeks: Any service required after 12 weeks will be considered a first clean and will be priced accordingly.

​

Health and Safety

• Power Lines: For your safety and the safety of our team, we will not work near power lines or any other dangerous electrical hazards due to the risk of electrocution and potential fatality.

• Health and Safety Concerns: We reserve the right to stop work if we identify any other health and safety concerns, such as dangerous conditions or aggressive animals.

​

Locked Gates

• Access Issues: If we arrive at your property and find the gates are locked, we will charge 75% of the usual price for the service.

​

Gutter Call-Out Charges

• Call-Out Fee: For any gutter clearing call-out, a charge of £40 will apply. This charge covers up to £40 worth of work. If the work exceeds this amount, you will be informed beforehand of any additional charges.

​

Cleanliness Conditions

• Animal Mess: For health and safety reasons, we will not clean if there is excessive dog poo or cat mess on your property, as this can contaminate equipment and pose health risks to our staff. Please ensure your property is clear of any such mess before the scheduled cleaning.

​

Updated Contact Information

• Phone Numbers: It is essential that we have your current contact number on file to ensure smooth communication. Please notify us of any changes to your phone number to avoid missed appointments or issues with service.

​

​

General Terms

• Service Availability: We reserve the right to refuse service if the conditions on the property are deemed unsafe or unworkable.

• Liability: CLJ Window Cleaning Services LTD will not be held responsible for any damages to property resulting from pre-existing conditions, such as loose tiles, window frames, or damaged guttering.

• Amendments to Terms: We reserve the right to update and amend these terms and conditions as necessary. All updates will be communicated to clients in advance.

​

By using CLJ Window Cleaning Services LTD, you agree to adhere to the above terms and conditions. We appreciate your understanding and cooperation in maintaining a positive and professional working relationship. For any questions or concerns, please don’t hesitate to contact us.

 

CLJ Window Cleaning Services LTD

​